All staff were excellent. The room was spacious and high spec. The reception upon arrival was also excellent - we were a group of 15 people and despite arriving around three hours prior to check in time, all of our rooms were ready. One of the best hotels I’ve stayed at.
Michael
2024年10月
The rooms are absolutely stunningly beautiful. Sexy and elegant – lots of marble. Beautiful colour palette. The beds are uber comfy. All the touches like the little maple toffees and the Madelines upon arrival: all spectacular . They raise the service bar extremely high— every staff member I dealt with was professional, capable, and customer-service oriented.
Janet
2024年9月
Dining ( breakfast and dinner) was fantastic. Particularly like Cafe Boulud. Excellent dinner menu. Staff were courteous and very welcoming. Everyone I encountered made an effort to make me feel welcome.
Margaret
2024年9月
It was perfect. I would like to personally thank the concierge team that solved all my requests in no time. From car rental to last minute dinner reservation on a Saturday night. Thank you!
Mercedes
2024年8月
Exceptional service by the staff and extremely welcoming. We had a slight issue with The room and the staff are very happy to swap us to another room and move all our belongings without needing to pack and unpack again.
Vv
2024年5月
Arriving tired and frazzled after a long plane journey the staff at this hotel made us feel welcomed and chilled almost immediately. From Neil and George on reception to John the sommelier and all the waiters and waitresses we felt truly special. Our highlight was one of the best negroni cocktails to cap off a perfect night.
Elizabeth
2023年6月
Spectacular service, great new completely redecorated rooms. Amazing bar and restaurants. The best bed linen and toiletries! Gym and Spa, 🌟🌟🌟🌟🌟
Luis
2024年8月
Truly exceptional service everywhere in the hotel. Lots of little touches. The housekeeping service was one of the best we have ever experienced.
Hannah
2023年9月
The staff stole the show for me!! I was sold not because of anything else but just the great customer service that I experienced. Would recommend again!!!!
Priyanka
2024年6月
The staff were lovely and the room service was incredible.
Jacquie
2025年1月