All staff were excellent. The room was spacious and high spec. The reception upon arrival was also excellent - we were a group of 15 people and despite arriving around three hours prior to check in time, all of our rooms were ready. One of the best hotels I’ve stayed at.
Michael
октябрь 2024 г.
The rooms are absolutely stunningly beautiful. Sexy and elegant – lots of marble. Beautiful colour palette. The beds are uber comfy. All the touches like the little maple toffees and the Madelines upon arrival: all spectacular . They raise the service bar extremely high— every staff member I dealt with was professional, capable, and customer-service oriented.
Janet
сентябрь 2024 г.
Dining ( breakfast and dinner) was fantastic. Particularly like Cafe Boulud. Excellent dinner menu. Staff were courteous and very welcoming. Everyone I encountered made an effort to make me feel welcome.
Margaret
сентябрь 2024 г.
It was perfect. I would like to personally thank the concierge team that solved all my requests in no time. From car rental to last minute dinner reservation on a Saturday night. Thank you!
Mercedes
август 2024 г.
Exceptional service by the staff and extremely welcoming. We had a slight issue with The room and the staff are very happy to swap us to another room and move all our belongings without needing to pack and unpack again.
Vv
май 2024 г.
Arriving tired and frazzled after a long plane journey the staff at this hotel made us feel welcomed and chilled almost immediately. From Neil and George on reception to John the sommelier and all the waiters and waitresses we felt truly special. Our highlight was one of the best negroni cocktails to cap off a perfect night.
Elizabeth
июнь 2023 г.
Spectacular service, great new completely redecorated rooms. Amazing bar and restaurants. The best bed linen and toiletries! Gym and Spa, 🌟🌟🌟🌟🌟
Luis
август 2024 г.
Truly exceptional service everywhere in the hotel. Lots of little touches. The housekeeping service was one of the best we have ever experienced.
Hannah
сентябрь 2023 г.
The staff stole the show for me!! I was sold not because of anything else but just the great customer service that I experienced. Would recommend again!!!!
Priyanka
июнь 2024 г.
The staff were lovely and the room service was incredible.
Jacquie
январь 2025 г.